FAQ

For UK based customers, we encourage you to place orders via our online shop. If you are interested in wholesale prices, are an international customer, or would like to place a large order, please contact us with your query.

You can pay by most credit and debit cards or with PayPal. We do not accept American Express.

Yes, postage and packaging is charged at cost. For all goods and services, VAT is charged at the applicable UK rate at the time. Online orders over £100.00 (net) are subjet to free postage.

At the moment, we are not accepting in-person orders. Orders must be placed either through the website, or by email.

Special offers are announced on our News & Offers page. Our promotions are also posted on our Facebook and Twitter profiles. You can find out about exclusive offers by subscribing to our emails and newsletters.

All material data and instruction sheets can be downloaded from the Documents page.

Our Compressors are covered by 12 month warranty. Delivery Units are covered with 6 month warranty. Fast Handpieces are covered with 3 month warranty. Warranties are only valid for individual personal home use, not for use at commercial or Traning centers. In case of a fault, please contact us immediately. You will be required to return the item back to our offices at your own expense. Warranties cover faulty parts and labour only. If equipment has been brought from us and is within its warranty, we will repair the equipment under the warranty free of charge. For equipment that has passed its warranty period: a fee will be charged for parts and labour. Dispatch charges will also be invoiced to the customer. We may not be able to repair equipment that has not been brought from us, as the equipment may still be under the original supplier’s warranty. Warranties do not cover wear and tear, personal damage or misuse.

By train: Take a fast train from London Waterloo to Woking. The journey time is approximately 30 – 45 minutes. For other train services that arrive and depart from Woking station, please visit the South West Trains website.

By car: From London – follow the A3 towards Guildford. At Junction with M25 keep in right hand lanes then continue forward onto the A3. Take the next exit, signposted ‘Ripley, Send’. At the roundabout, take the 2nd exit onto Portsmouth Road – B2215. Turn right onto Send Marsh Road – B368. At the traffic signals, turn right onto the A247. At the roundabout, take the 1st exit onto the A247. Turn right onto Manor Way.

No. This is because international delivery rates vary for each country. If you are ordering from aboard, or would like your order to be sent abroad, please contact us. We will calculate the freight for your goods based on the destination. We will then ask you to confirm your order via email or over the phone.

To view our Returns and Refunds policy for orders, please click here.

Visit our dedicated Book a Course page to check the dates and availability of our courses.

You need to book online. If you have any difficulties, please call us for assistance.

Please follow the online payment instructions.

Only to those that have paid the addition taxi fee. The taxi service to and from Woking train station to the course venue is optional. If you book the taxi service, you must make your way down to the designated pick up point at Woking Train Station (further details are provided in your confirmation email).

Please make your way to So’s Kitchen Noodle Bar situated near Woking train station car park. There are two exits at Woking train station. You will need to leave the station at the exit on platform 5.

The taxi collects delegates between 8.30-8.40am. The driver will not wait for latecomers. You may need to make your own way to the facility if you are late or miss the taxi.

Yes. We have a private car park outside our premises. Parking is free.

All courses start promptly at 9am and are scheduled to finish by 5.15pm approximately.

Yes. Lunch and refreshments are included in the course fees. We offer cold and hot food. Please specify on the course booking form if you have any special dietary requirements or food allergies. We also provide a selection of snacks, juices, soft drinks and hot drinks. Breakfast and evening meals are not provided.

All equipment and resources are provided. On the first day of your course, you will be provided with a note pad and pen. Please do not bring any extracted human teeth to practise on.

Our facility caters for a maximum of 8 delegates.

We do not have a specific room allocated for religious purposes. However, upon request, we will accommodate those who wish to pray and find a suitable space for them to do so.

No. We cannot accommodate for children on site, nor can we arrange for childcare on your behalf.

No. We cannot give the tutors’ preps to delegates, nor let pictures be taken of them. Pictures of the exercises are included in the course handouts.

Yes. From time to time we will announce special offers on courses and equipment. We offer special discounts to those attending any one of our courses. Please ask our admin staff for details when you attend your course.